Gocrafty

 
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We currently offer FREE DELIVERY on all orders. You do not pay any shipping charges on ANY orders placed on gocrafty.in.

The large majority of our orders are shipped within 3-8 working days of the order (depending on order complexity and quantity) , and delivered in 3-5 days from shipping. We ship through leading courier services, and you can track your order online after it is shipped. In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.

WE ARE COMMITTED TO DELIVERING YOUR ORDER ACCURATELY, IN GOOD CONDITION, AND ALWAYS ON TIME.

Please note our shipping policy as follows:

  • We currently deliver to more than 750 cities across India. Click here to check Pin Codes we deliver to.
  • Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:

  • As mentioned above, we ship most items within 3-5 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment*.

    We ship on all week days (Monday to Saturday), excluding public holidays.

    To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies

    While we strive hard to deliver on time, due to the load with the couriers, estimate a delay of 2-3 days.

    While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

    If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or  at support@gocrafty.in, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

    Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations

    *Note: In the event we have to cancel any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 7 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

 

EXCHANGES & RETURNS:

  • We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 14 days of delivery to get a 100% refund

    We offer free and easy returns through courier pickup, or you can exchange most items bought online, at any of our stores across India. shipping charges for returns would be borne by buyer.We do not return or exchange Gift Vouchers, hand carts, personal accessories, leather products, paper products,  Jewellery,  Coins, garments, Altered Garments, Electronic accessories and Watches for hygiene and other reasons.

  • In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.

 

YOU MAY RETURN MERCHANDISE TO US IN THE FOLLOWING WAYS:

  • You may email support@gocrafty.in  We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.

    Any returns/exchanges at www.gocrafty.in, or through courier, must be accompanied by the original sale invoice, which is shipped along with the products. We will not be able to accept returns which are not accompanied by the relevant original sales invoice.

    Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and email us at support@gocrafty.in

    mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

 

To all of you - Thank you and Keep Visiting Gocrafty !!!!

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Location

Phone: 9945306322

Address: Tesseract Arts Pvt Limited, Balaji Residency, 4th Main 1st Cross, BEML Layout, Bangalore 560066